Service levels

How the service is provided

Lexafy is provided “as is” and “as available”. We work to keep it running at all times, but we do not guarantee an availability percentage.

Support hours

We are available Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time), on business days. Anything you send outside those hours we see on the next business day.

Scheduled maintenance

We announce scheduled maintenance at least 24 hours in advance, with a banner on the site and on the status page. We try to schedule it at low-traffic hours.

If something fails

If an update causes a failure, we roll back to the previous version within minutes. If data is damaged, we restore the latest database backup and reconcile your payments with the payment processor, which keeps its own records. Meanwhile, the status page shows what is failing.

The status of each part, right now: service status.

For any questions, write to us.